We’re sorry to hear you didn’t love your Bosem products!
For returns, we can only accept returns & exchanges for unopened items purchased. All returns must be postmarked within 14 days of the delivery date. To return your purchase, please send an email to [email protected] with your original order number and the reason why you would like to return your item. We will provide a return label, but all refunds and exchanges will incur a fee for the returned package. Once your return is received and inspected, we will send you an email to notify you that we received your item. If your refund is approved, it will be processed between 7-10 business days.
*Exchanges will be issued for products of lesser and equal value once we receive the unused product back.
The User may request that the payment of a product purchased on the Site be reversed directly to his bank (hereinafter, the «Reversal»). The Reversal may be requested if: a) The User was the subject of fraud; b) The payment corresponds to an operation not requested by the User; and c) The purchased product was not received. To request the Reversion, the User must carry out the respective procedures with their bank and inform Bosem Products Corp of the request. All of the above within (5) business days following the date on which you became aware of the fraud, the unsolicited operation or the problem occurred with the purchased product. In the event that the User has requested the Reversal and it is determined in bad faith by the User, the claimed transaction will be definitively charged to the User and the Company.